Yesterday I read a great post by @williamtincup one of my favorite “make me think” people on Twitter. His blog post entitled The One Thang talked about a recent presentation he made in Miami on the subject of HR metrics. Using a unique approach William asked all the participants to identify the one and only metric they would measure if they had no choice but to only measure one. He received thirty-three different responses. Three major metric themes came out;
The problem is not the HR metric but how we go about determining which is the top metric. We think too highly of ourselves in HR, we are there to support the business. So if the business metric is selling more widgets, then our top metric better show we are hiring better quality people selling widgets, or that our training programs impacted sales by XX%, etc.
It’s about the business guys, the reason us HR people actually get a pay check, so focus on the top business metric then align the top HR metric to it. As the business priorities change so does your metric. So make sure you ask the right questions before deciding on a metric. Done, next question.